External Assistants

Bespoke systems that enhance the digital experience for your users, and save your employees valuable time.

What is a web assistant?

They operate in the form of chatbots, but we do not apply this term as their capabilities far exceed what has become customary for the average Chatbots. The best way you can get a true idea of what they are and an example of how they operate is by talking to the one on our site (bottom left).

To summarise, they provide instant answers to any relevant user query and can converse with consumers in a natural way.

Benefits for your business

24/7 Customer service

These AI assistants can provide the same level of high quality customer service as your trained team, but can offer it at any time, any day and answer the query within seconds.

Their advanced functionality means that the AI understands each question in the context of the conversation and can answer all follow up questions to ensure that the user can get the to the bottom of their issues.

SEO Benefits

Almost every aspect of the way these assistants behave can be fine tuned. This includes designing them with boosting valuable SEO metrics in mind. By default these assistants will generally improve the users time on page and lower the bounce rate as they will find answers to their queries more easily. The assistants can also be instructed to always provide a short answer and then provide a link directing users to the relevant page where they can read more. This will improve your users pages per session metric, while also assisting users with navigating a potentially confusing site structure.

Lead Capture

We can integrate an option for the user to provide their details through the chatbot and then integrate this with your CRM system to allow for a further method of capturing leads for your business.

This can be fine tuned to your specific needs where users can be prompted for details, or it can be a silent background option if they specifically ask. Furthermore we can use the conversation history to automatically qualify the leads too.